Frequently Asked Questions
Your top questions about premium electronics and home entertainment answered.
Are the products sold on TVOUTLET.CA brand new?
We offer a variety of products including brand new, open-box, and certified refurbished units. Each product page clearly indicates the condition of the item so you can shop with confidence.
What is your shipping policy within Canada?
We offer fast and reliable shipping across Canada. Most orders are processed within 1-2 business days, and delivery times typically range from 3-7 business days depending on your location.
Do my purchases come with a warranty?
Yes, all our electronics come with a warranty. Brand new items include the full manufacturer's warranty, while open-box and refurbished items are covered by our own comprehensive 90-day or 1-year limited warranty.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, you can return it within 14 days of delivery. The item must be in its original packaging and condition to be eligible for a full refund or exchange.
Can I pick up my order in person?
Yes, we offer a 'Local Pickup' option at checkout for customers near our warehouse facilities. Once your order is ready, you will receive an email notification with pickup instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure online payment options like Apple Pay and Google Pay.